10 October 2014

10:00 - 10:30


10:30 - 10:45


The stability of your Corporate Client customer base -
a regular Management Team agenda item ?
Pim Braat will introduce the topic of today.

10:45 - 11:30

Understanding B2B Relationships

John O'Connor will discuss how to persuade your corporate clients to stay with you, and provide more referrals for new business

11:30 - 12:00

Net Promoter Score - Is it the right metric for my Business ?

Using case studies, John O'Connor will discuss how NPS should, and should not be used in a B2B customer retention programme

12:00 - 13:00

Informal B2B Networking Lunch

13.30: Start of general museum tour (optional)

ticket sales
 ticket sales