Privacy

Your privacy is important to us and is being cared for in such a way that we adhere to the General Data Protection Regulation (GDPR). For details, please see the privacy statement of Mind District. A link to this privacy statement is provided on the bottom of the website of Mind District when working on the module and on this webpage.

 Safety

There are multiple procures in place which guarantee the safety of your personal information. These are described in the security statement of Mind District.

 

Privacy statement
We value your privacy
Through our platform “Minddistrict” we are providing you access to e-health. At Minddistrict B.V, we are committed to being transparent about the data we collect about you, how it is used and with whom it is shared.
This Privacy Statement applies when you use our platform. We offer our end-users choices about how the data will be collected, used and shared, all as described in this Privacy Statement.
We recommend that you read this Privacy Statement carefully.
This Privacy Statement was last amended on 14-06-2018.
Data Protection: GDPR
We follow the requirements of the General Data Protection Regulation (GDPR).
This means we:
- clearly specify our purposes before we process personal data, by using this Privacy Statement;
- limit our collection of personal data to only the personal data needed for legitimate purposes;
- first ask for explicit permission to process your personal data in cases where your permission is required;
- take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf; and
- respect your right to inspect, correct or delete your personal data held by us.
Patient accounts
Purposes and use of your personal data
For these accounts, we at Minddistrict B.V and affiliate companies (such as Minddistrict Ltd, Minddistrict GmbH and Minddistrict Development B.V.) are considered to be the data processor. The healthcare organization or workplace that referred you to our platform is considered to be the data controller.
By using our platform, you are providing certain data to us. This could be personal data. We only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed.
We process the following data for the purposes as mentioned below in this Privacy Statement:
- First and last name
- Email address
- Gender
- Age
- Health information

The content that you share within the platform

We will process your personal data through our platform for the following purposes:

- To provide a personal experience: the content of the platform is tailored for you based on your personal data.
- To fulfil the contract entered into between us (Minddistrict) and the provider of the platform to you.
- To meet legal requirements that we may be subjected to in the Netherlands or other EU member states, such as complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
- To improve the performance of our platform and products.
We can have the following access to all or some part of your personal data mentioned above:
- Operation employees have access to all account details and their back-ups.
- Service Desk employees have access to all account details, in order to be able to assist end users (yourself or your healthcare organization/workplace) with questions about the platform.
- All other employees have no access to your personal data.
Parental consent
Consent from parents or legal representatives is requested by the controller for patients under 16 years old.
Retention
We will retain your information during the period you are using our platform. Once you request the suspension of your account, all your personal data will be permanently deleted from our servers, including any recorded conversations you had with your therapist. After a period of 15 years of inactivity on your account, your personal data will be permanently deleted from our servers.
Professional accounts – Purposes and use of your personal data
For these accounts, we at Minddistrict B.V and affiliate companies (such as Minddistrict Ltd, Minddistrict GmbH and Minddistrict Development B.V.) are considered to be the data processor and your employer is considered to be the data controller. We process the following data for the purposes as mentioned below in this Privacy Statement:
- First and last name
- Professional identification
- Email address
- The content that you share within the platform
This, in order to fulfill the following purposes:
- The performance of our contractual obligations.
- To facilitate your use of the platform.
- To meet legal requirements that we may be subjected to in the Netherlands or other EU member states, such as complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
We can have the following access to all or some part of your personal data:
- Operation employees have access to all account details and their back-ups.
- Service desk employees have access to all account details, in order to be able to assist end users (yourself or your patients) with questions about the platform.
- All other employees have no access to your account details.
Retention
You can request the de-activation of your professional account. The permanent and complete deletion of your professional account is not permitted in order to protect the interest of the patient. At your request, your professional account can be re-activated.
Security
We take security measures to reduce misuse of, and unauthorized access to, your personal data.
For more information about security, you can check our security statement.
Changes to this Privacy Statement
We reserve the right to modify this Privacy Statement. We recommend that you review this Privacy Statement regularly, so that you remain informed of any changes.
Inspection, Modification or Suppression of your personal data
You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.
Contact information
FAQ for patient: help.minddistrict.com
FAQ for professional: support.minddistrict.com
Email: privacy@minddistrict.com