Frequently asked questions

Entrance ticket

I haven’t received an entrance ticket. What should I do?
If you haven’t received an entrance ticket in your inbox, check that it isn’t in your spam folder. If it’s not there, click here to receive a new e-mail with your entrance ticket.

Why do I have to have an entrance ticket?
Because the Open Day is so popular, it’s important to register in advance so that you are sure of a place at the presentation of your choice. When you register, you will be sent an entrance ticket which gives you priority over people who decide to come to the Open Day on the spur of the moment (without having registered first).

I’ve deleted my entrance ticket by mistake. What can I do now?
Click here to receive a new e-mail with your entrance ticket.

Do I have to print out my entrance ticket and bring it with me, or is it enough that I can show the ticket on my telephone?
You can also show your ticket on your telephone.

Bring one of your parents

Originally I said I would be coming alone, but I have changed my mind. Can I still bring one of my parents with me?
You can change this via the link on your entrance ticket, if there is still room in the presentation(s). If a particular presentation is full or almost full, it may be that your parent can’t come to the presentation. In that case, he or she can enjoy a cup of coffee while waiting for you, or talk to some of the students and advisers at the Information Fair in the Pieterskerk.
 

Can I really only bring one parent with me?
Because the Open Days are so popular, you really can only bring one parent to the presentations. Of course, you can bring two parents with you to the Information Fair and one parent can wait with a cup of coffee while the other goes with you to the presentation.

Programme

I want to change my programme. How can I do that?
You can change your programme via the link in your entrance ticket. Please note that you will then be sent a new entrance ticket (this will appear, also as an image on screen, once you have registered).

All the presentations I would like to attend are full. Is it still worth coming to the Open Day?
You can in any event come to the Information Fair in the Pieterskerk, and talk to students, lecturers and advisers there. You can pick up all kinds of information material and join a tour of Leiden.