World Usability Day 2013: Healthcare

World Usability Day 2013: Healthcare


Learning from the past to predict the future of medical-device usability

by: Steve Wilcox, Design Science (USA)

In the medical area, regulatory bodies have made usability testing a hard requirement, overemphasising the value of this specific form of testing. There are several other valuable and more efficient methods for building usability prior to testing, the most important of which is contextual inquiry. In the healthcare area, contextual inquiry requires special methods for collecting, analysing and presenting data. A second method is to apply technical information to meet human needs as part of the design effort. Finally, usability testing can be a more effective design tool when applied early and with creativity, two aspects which are often missing.

Steve Wilcox
STEVE WILCOX is Principal and the founder of Design Science (Philadelphia), a 30-person firm specialising in optimising the human interface of products. Steve was Chair of the IDSA Human Factors Professional Interest Section for a number of years, chairing the IDSA National Conference in 2000 and co-chairing the Include 09 Conference at the RCA in London. He holds a BS in Psychology and Anthropology from Tulane University, a PhD in Experimental Psychology from Penn State, and a Certificate in Business Administration from the Wharton School of the University of Pennsylvania. His book, Designing Usability into Medical Products, co-authored with Michael Wiklund, was published in 2005.


Design to Enhance the Quality of Life

by: Panton Medical Innovation, Ingeborg Griffioen:

The majority of healthcare workers and carers are highly motivated to help people. However, they are often overwhelmed by the complexity of peoples’ needs, medical and technical developments, and budget reductions. Design can help them better face these challenges, either by being intuitive, optimistic, attractive or, sometimes, even confronting. Panton designers work together with multidisciplinary teams to make a change for life.

Ingeborg Griffioen
INGEBORG GRIFFIOEN studied Industrial Design Engineering at TU Delft. She started as a designer at Enraf-Nonius. Following this, she started up the Indes Medical Design unit and became a partner. She moved from Indes to found Panton bv, a design studio for medical innovations. She coaches at the TU/e and, since 2010, has been chief editor at the Dutch Journal of Ergonomics.

The soul of a product

by: Nedap healthcare, Jan Hendrik Croockewit:

‘A person’s soul is the person’s essence, a product’s soul is the product’s essence. The soul of a product goes far beyond specifications, a beautiful design and sophisticated marketing. It is the immortal part of a product which is in the mind and heart of all its users’. In his presentation, Jan Hendrik addresses the soul of a product, collaborating in a creative process, and healthcare.

Jan Hendrik Croockewit
JAN HENDRIK CROOCKEWIT studied Applied Physics and Computational Physics at TU Delft before starting in management functions at a production facility. He started up Nedap healthcare in 2000 and founded Nedap Soul in 2011.

Optimised Processes Translated into Medical Products and Services

by: npk | design, Wolfram Peters

Many medical products have an intensive user interface. Technological innovations offer possibilities to optimise these interfaces. Decisions on how best to achieve this depends on the user. How do you discover the user’s experiences and wishes? What are the options for a new way of working, and which one is the best?

Wolfram Peters
Directly after graduating from TU Delft as an industrial designer, WOLFRAM PETERS co-founded npk design. Together with his team of designers, engineers and model makers, he has designed dozens of medical products commissioned by both SMEs and multinationals. In the last 35 years, npk design has received more than a hundred design awards, for example: iF, Reddot, Dutch Design Awards, Norwegian Awards.

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