Frequently asked questions about the new pricing model

As a current aanmelder.nl user, you’re likely using one of our packages, such as Standard, Professional, or Enterprise. These packages are now being replaced by a license. With this license, you’ll retain access to your existing products, such as Event Management and Event Check-In, and all aanmelder.nl features. Organizations purchasing more than 5,000 credits annually can continue to enjoy additional Enterprise functionalities.

What does this mean in practice?

• When extending your partnership or as a new customer, you choose whether you want your license to be renewed on a monthly or annual basis.
• Next, you estimate the number of credits you need for your events. Credits can be flexibly used for registrations, check-ins, and other services.
• In your account, you can easily track your usage to make more accurate estimates for the number of credits needed in the following year.

Key Points:

• The more credits you purchase, the higher the tiered discount you receive. This applies to all services on our platform, not just registrations as you might be used to.
• If you need more credits during the year, you can purchase additional credits at the same discounted rate as before.
• If you have any leftover credits at the end of the year, they will be carried over to the next license year at no additional cost.

An aanmelder.nl license is required to use our services. You can choose to take out a license on a monthly or yearly basis, and this will give you access to all the tools and features for organizing events. An active license also ensures that your credits remain linked to your account. Additionally, your event data is securely stored on our servers, allowing you to always access your own event data and insights.

Credits can be seen as a virtual aanmelder.nl currency that you can purchase and use to pay for services on our platform, such as registrations and add-ons. For example, one credit is equivalent to one registration. One check-in - including badge print - is equivalent to 1.5 credit. You can purchase credits with your own aanmelder.nl license.

A credit starts at €3.20, meaning one registration costs approximately this amount. However, volume discounts are available—the more credits you purchase, the greater the discount you receive. An aanmelder.nl license costs €20 per month. If you opt for a yearly plan, you'll receive a 16.67% discount, bringing the price to €200 per year.

For the sharp-eyed reader: the starting price of a credit is currently lower than the cost of a registration in the former Professional package. This is because the monthly or yearly license fees are new at aanmelder.nl. Since it's not our intention to significantly deviate from our previous pricing with these adjustments, we compensate for the license fee with this lower credit rate.

You can purchase credits through your aanmelder.nl account. Credits are typically paid for in euros. If you have any questions, feel free to contact Sales. Our team will be happy to help you estimate your credits starting December 1.

Many services can be paid for with credits, but not all of them just yet. Initially, the following services will be covered: registrations, ticketing & payments (the financial administration add-on*), contributions (the abstract handling add-on), check-ins (with or without badges), subsession check-ins, and SMS services.

Our goal is to eventually allow as many aanmelder.nl services as possible to be paid for with credits.

*Good to know: Are you offering free tickets? These will not be counted under the financial administration add-on. This is particularly useful for non-profit organizations!

The following services will continue to be billed in euros:

This applies to our product Event Streaming.

For Event Check-In, the following services are paid for in euros:

• If you’re hosting a check-in event and are not a lease client, a fixed rate applies for material usage, badge design by Event Consultants, and any potential engineer(s).
• Any additional variable transport costs
• (Yearly) lease contracts.
• Usage of the Prospector app.
• Custom work.*

For Event Management:

• Transaction costs for payments.
• Requesting a custom/new domain name.
• White-label environments.
• Additional administrative fees for special or interim invoicing requests.
• Custom work* – if you're eligible for this as an enterprise client.
  
  
  

On the day the new pricing model is launched, you will receive more information from us. Our knowledge base will also feature a range of articles to help you smoothly transition to the new model. Our team is ready to assist you via email, chat, and phone.

For bundle customers, this change will only apply after their bundle ends or when it’s fully used. For pay-as-you-go customers, the change will apply when publishing a new event after December 1st.

Update: Switching to our new licensing model is simple! This article outlines all the steps you need to follow. You can even prepare an estimate of your license and credit usage to seamlessly transition at a later time.

Advantages:

• More discount opportunities: If you choose a yearly subscription, you will receive an additional 16.67% discount on your license. Under the old system, discounts were only available based on the volume of registrations you purchased. Now, since credits can be used for more services than just registrations, you can qualify for volume discounts across various services more quickly!
• More flexibility with credits: You can use credits for a range of services, without being tied to a specific number of registrations or check-ins. Credits don’t expire, so you can use them whenever you need.
• Easier to estimate usage: The new pricing model and associated billing and usage screens will help you better estimate your budgets in the long term, based on your own data and insights.

Disadvantages:

• It may take some getting used to: The new licensing model requires you to estimate the number of credits you expect to use in advance. This might feel different and could require some adjustment or additional explanation.
• Credits and euros: While most services can be paid for with credits, there are still some services that will need to be paid for in euros. As a result, you might see both credits and euros on your invoice.
• Access to account data: You need an active license to retain access to your account and event data within aanmelder.nl, unless you have an ongoing bundle or already have an event published that takes place after December 1.

On the day the new pricing model is launched, you will receive more information from us. The pricing page on aanmelder.nl will be updated with the latest pricing information. We will also provide an online calculator that allows you to estimate your credits.

In the calculator, you can input details like how many registrations you anticipate for the upcoming year, if you need any add-ons, and an estimate of how many check-ins you might have. Based on this information, you can make an accurate credit estimate. Our team will also be available to help with any questions and assist in making the right estimation.

Credits have no expiration date, so you can use them whenever you wish! Exceptions can be made for enterprise organizations, but this will always be discussed with you in advance.

If you’ve purchased too few credits and registration for your event has already started, don’t worry! You can increase your credit purchase during the year.

If you have credits left over at the end of the period, it’s a good idea to reduce the number of credits for the next period. This helps you avoid having an unnecessary surplus while continuing to organize events. You can base this decision on clear insights and data regarding your usage within your account.

We don’t want your event registration to be interrupted by a shortage of credits. You can still receive registrations even if you run out of credits. However, you will need to balance your account by purchasing additional credits later.

To use aanmelder.nl effectively, credits are generally required. However, you can also choose to purchase a license in the future to maintain access to your account data without needing to buy credits immediately.

No, this is not possible. You can, however, transfer credits to another department within your own company, but selling or transferring credits to other organizations or companies is not allowed.

None! If you are currently paying for your event registrations afterward (Pay as you go), the billing for this event will proceed as usual, at the old rate, as long as the event was published before December 1.

Once your event has concluded or you create a new event, you will be asked to switch to the new model. You can also choose to convert your ongoing events earlier. These events can be converted to credits as of December 1. This can be done by the organization owner (a role within aanmelder.nl).

None! You can continue to use your “old” bundle registrations until the bundle’s expiration date. This applies to both ongoing and new events. Starting December 1, you can prepare a license and credit estimate for when your bundle ends or is fully used. You can also choose to start your license earlier. Any remaining registrations can then be converted to credits. This gives you full control.

If you don’t take any action, any remaining registrations - outside of the registration bundle - for ongoing events will be billed afterward in euros (pay as you go). Alternatively, you’ll be asked to switch to the new model when your registrations are used up, and you create a new event. The organization owner (a role within aanmelder.nl) can make these adjustments.

We switched to credits to offer our customers more flexibility and to enhance the synergy between our products. We believe that events are more successful when multiple of our products, such as Event Management and Event Check-in, are used together. With the new credit system, customers can now use credits for a range of services, such as registrations, check-ins, and add-ons.

This system gives you the freedom to use credits where you need them most. You are no longer limited to a fixed number of registrations. In addition, you benefit more quickly from discounts based on your overall usage. When purchasing more credits, you receive a discount on your total costs. This encourages the use of multiple products, resulting in a better experience for participants.

Moreover, you can adjust your credit allocation throughout the year, allowing you to meet your specific needs flexibly.

In short, credits not only make organizing your events simpler and more flexible but also more cost-effective.

You cannot adjust your license mid-term. The license has a fixed price, but you can increase your credit plan during the year. However, reducing your credit plan is only possible during the annual renewal. All credits are granted at once, which makes mid-year reductions impossible. Upon renewing your license after one year, you will automatically receive the same number of credits.

You can cancel your license, depending on the period you originally selected. With a monthly license, you can cancel it monthly, while with an annual license, this can be done yearly.

Yes! As long as these events are under the same organization in aanmelder.nl, this is possible.

After December 1st 2024, once you’ve switched to your license, you’ll have access to a personal dashboard in aanmelder.nl, where you can see, for example, how many credits you have left, when your license expires, and where the credits have been spent. There will also be filtering options at the event or service level.